Our standard Conditions of Sale can be located here.

Experience Vouchers are valid for 12 months from date of purchase. The exact expiry date will be printed on the voucher or advised upon purchase (please check). You must make your booking before this expiry date or the voucher will no longer be valid. However, unless otherwise stated, the participation date for an experience can be later than this.

If an Experience has not been booked and taken by the Experience Date shown, that experience will cease to be valid.

Yes. Experience Vouchers are flexible and can be used to book any other experience available on our website. There will be no charge for swopping your Experience, however if the purchase price of your desired Experience is higher in price than the purchase price of your original voucher, you will be required to pay the balance. If it is price lower in price, the difference will be held as credit to use against any future purchase.

Credit can be used until the original expiry date of the voucher and is non-refundable.

To amend your experience you’ll need to get in touch with our Customer Service Team - there is no way to do this online at present.

Booking is simple and can be completed online. Visit this page to be directed to the most appropriate route for your voucher type.

Don’t forget. Even though you have provided the unique code when booking online, you should bring your physical Experience Voucher or your booking event confirmation. including QR code. Electronic copies are acceptable.

You can. You can extend your Experience Voucher for 6 months from the date of expiry. This costs just £35/pp (including VAT). To extend your Experience Voucher, simply get in touch with your full name and voucher number including the expiry date for us to be able to process this.