Frequently Asked Questions

Sorry, but you must enter a promotion code at the point you place your Perfume Studio order. Please refer to our standard offer and promotional terms and conditions.

We will try, so please contact us as soon as you can. Please bear in mind that your chosen method of delivery will impact our ability to add items to orders, so it may not always be possible. 

You can ask, so please get in touch, and we’ll do our best to accommodate any amendments. Please bear in mind that your chosen method of delivery will impact our ability to amend any orders, so it may not always be possible.

Yes, if you have their unique fragrance details. Please add them to the specified boxes on the product page. Alternatively, please get in touch with the Customer Service Team, who may be able to help locate it for you.

Your unique fragrance is listed in your very own Perfume Studio Account. Please log in to your account. Here you’ll be able to add and delete your fragrances. 

First, log in to your Account using your email and password. This process will enhance your shopping experience. Next, navigate to the Perfume Studio refill product that you’d like to order using the search box (top right of the navigation) or by browsing The Perfume Studio Shop.

When viewing the product select the fragrance you would like to order and click ‘Add to basket’. You will see your basket has refreshed to include your item. Add any further items in the same way and when you’ve finished shopping, click on the basket summary in the main navigation to the right.

Find the Perfume Studio item you wish to order using the search box (top right of the navigation) or by browsing The Perfume Studio Shop. When viewing the product click ‘Add to basket’. You will see your basket has refreshed to include your item. Add any further items in the same way and when you’ve finished shopping, click on the basket summary in the main navigation to the right.

Proceed to checkout by entering your personal details and payment information. Once you’ve completed all your details, you will be taken to an ‘Order Successful’ page which will include your Order Number and an Order Confirmation will also be emailed to you.

Yes unless stated otherwise. Any items purchased from The Perfume Studio website are inclusive of VAT. This is a UK registered website and we have no legal obligation to offer VAT free shopping to customers shopping in the Channel Islands.

If you register and shop online as a Perfume Stylist, then prices will be quoted including VAT.

Verified by Visa and MasterCard SecureCode are services to help protect your card details when shopping online. They allow you to create your own password, which only you know and you will be asked to use this every time you shop online with one of these cards. For more information about these services, visit Verified by Visa or MasterCard SecureCode.

We take payment when you place your order. We will not dispatch your order until payment has been confirmed.

Yes, we accept payments by PayPal on The Perfume Studio website.

You can pay with any of the following credit and debit cards when shopping with The Perfume Studio online:

• Maestro/UK Maestro
• MasterCard
• Visa
• Visa Debit/Delta
• Visa Electron

Sorry but once you’ve placed your order, we are unable to change the delivery address provided.

If you weren't home when delivery was attempted, you should receive a card through your door to let you know where to collect your parcel from or how to rearrange delivery.

If your estimated delivery date has passed and you still haven’t received your Perfume Studio order, please get in touch with our Customer Service Team and they will look in to it for you.

Our parcel orders (may) require a signature upon delivery. If you are not there to sign for your order, the designated courier or postal service will leave a card for you to call to make alternative arrangements or collect. 

Usually you will receive a dispatch notice via email when your package has left our care, this will include details to allow you to track your order.

Yes. We deliver to the Republic of Ireland.

Yes. We deliver to selected countries in Europe. However, if your country is not available, please get in touch to arrange this.

For UK - You should receive your order within 3 business days, but please allow up to 7 business days, especially in busy periods and during promotional periods.

International deliveries are subject to variable timings

Sorry, we don’t currently offer any express services.

Sorry, we don’t currently offer named day delivery.

You can, but be quick. We aim to dispatch all The Perfume Studio orders the next working day and so we may be unable to stop it from being dispatched to you.

However, you still have a legal right to cancel your contract with us at any time within 14 days without giving reason. The cancellation period expires 14 days from the day after you receive the products. To cancel your order, you can either inform us in writing or you can call our Customer Service Team. You must also return the products to us within 14 days of receiving it and at your own cost.

You will receive a full refund of the price paid for the products upon their return and inspection.

Please securely package the items you wish to return, include a note explaining the reason you wish to return the product and post to: The Perfume Studio Returns, 72a Windsor Street, Beeston, Nottingham, NG9 2BW.

For all returns please retain your certificate of posting until you have received your refund or exchange from The Perfume Studio.

Please note that all returns are at your own expense. The Perfume Studio will not refund the cost of return postage.

We will refund you within 14 days of your receiving your returned order and we will email you when your refund has been processed. The money may take 3-6 working days to show in your account. Unfortunately these timescales are dependent on your card-issuing bank and are completely out of our control. Once we have issued the refund, there is nothing we can do to make this go back in to your account any quicker.

If you have purchased a kit, or package of goods, you must return the entire package as sold. Similarly this applies to any multi-buy discounts or promotions (except for an exchange where products are faulty/defective), alternatively The Perfume Studio reserves the right to charge you for the goods retained by you at the full price quoted on this site.

In the case of faulty or defective goods being received please contact get in touch with our Customer Service Team to discuss.

If you think your The Perfume Studio order is faulty, please get in touch with our Customer Service Team.

We’re sorry you haven’t received all of your order, please get in touch with our Customer Service Team stating your order number and they will look in to it for you.

We’re sorry, mistakes do sometimes happen. If you’ve received the wrong item, please get in touch with our Customer Service Team stating your order number and they will resolve it as quickly as possible for you.

For full details, please view our standard Conditions of Sale. Please be aware that there may be third party agreements also in place, which we cannot be held responsible for. Please check the third party agreements when securing your booking. These are available on request.

You can ask, but be quick. Please get in touch as soon as possible to let us know of your intention to cancel, bear in mind that do require written confirmation, even if you call to cancel your event.

We will make a cancellation charge on the scale shown below. Charges are based on the estimated losses and expenses we may incur should we be unable to withdraw from our obligations with our suppliers. If you cancel your event:

• Over 10 days from the event: 25% (Deposit) of the total cost of the agreed event in question.
• 0-9 days from the event: 100% of the total cost of the event in question.

Yes. Although this is rare. There may be occasions when, due to unforeseen circumstances, The Perfume Studio may be forced to cancel a corporate fragrance event. These include, but are not limited to inclement weather such as snow or flooding. Venue safety or supplier concerns that lead to us being concerned for our guest's safety. The outbreak of a contagious disease that poses a health risk. Please refer to our Emergency Cancellation Policy for complete details.

In the case of an emergency cancellation, we will contact you in order to establish the next steps, which may include alternative locations, dates and times for class to be completed. Please refer to our Emergency Cancellation Policy for complete details.

You can ask, but we cannot guarantee that changes can always be made.

Where a change can be made, we will not charge an amendment fee however you will be charged for any extra costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers.

Where the price of your event depends on the number of people booked and extra people are added to the booking, the price will be reworked on the basis of the new number of people going. You will be required to pay the increased price.

To receive the latest offers and promotions, please sign up to receive our newsletter at the footer of this website.

If an offer or discount code is required, this must be correctly entered at the checkout. Please enter your code at the checkout to redeem your offer or discount.

This could be because your order does not meet the Terms and Conditions of the code you are trying to use. Please refer to your offer terms for more detail. If you think your order meets our Terms and Conditions and the code still hasn’t worked, please check that the code used has not expired. If you are still unsure, please get in touch with our Customer Service Team.

You can find our standard Terms and Conditions that apply to all offers, promotions and discount codes unless otherwise stated: The Perfume Studio reserve the right to withdraw promotions and offer or discount codes at any time. Our Conditions of Sale always apply.

We cannot apply offer or discount codes to orders retrospectively, similarly, you must enter a promotional code at the point you place your The Perfume Studio order.

Please ensure that you enter your code correctly and check that the relevant offer has been applied before you continue to checkout.

Offer or discount codes cannot be used in conjunction with any other offer, promotion or discount code and so we advise you to choose the promotion best suited to your purchase before you continue to checkout.

Offer or discount codes may be used on full price items only. We may occasionally, from time to time offer a multi-buy discount, if any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that multi-buy offer at your cost or charge you for the goods retained by you at the full price quoted on this site.

Offer or discount codes may be used ONCE per customer unless otherwise stated.

Afraid not. Where we are offering a free gift with a purchase of a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.

Standard delivery is always given with our Free Delivery promotions, if you're in a hurry, we suggest you use alternative methods.

VAT free and duty-free shopping is a promotional offer that equates to 20% off your order. VAT/duty is still applicable at the appropriate rate.

Please refer to our ingredients and allergen information, which can be found on each blend listing here.

No. None of our ingredients, components parts that we or our suppliers use have been tested on animals.

The majority of our fragrance materials are vegan-friendly with one exception, Fruity. Our Fruity blend contains beeswax. If this blend is avoided in the creation process, your fragrance can be completely vegan friendly.

Yes. We may share your data with our marketing partners. To learn more about how read read our Privacy & Cookie Policy.

Yes. To delete your account, get in touch with us. Please note that this process is permanent. Once you delete your account you cannot reinstate it. This complies with the General Data Protection Regulations.

To learn more about the General Data Protection Regulations (GDPR) and how we comply, read our Privacy & Cookie Policy.