Our standard Conditions of Sale can be located here.

Session lengths are approximate and vary between experience type and across events. Please refer to your desired experience product page for an indication of the time you will spend at the venue. Unless stated otherwise, you will join a group, so there may be a little waiting time involved for your fragrance to be blended once chosen. We provide itineraries as a guide only and the running order of an event may change slightly depending on your venue and Stylist.

Experience Vouchers are valid for 12 months from date of purchase. The exact expiry date will be printed on the voucher or advised upon purchase (please check). You must make your booking before this expiry date or the voucher will no longer be valid. However, unless otherwise stated, the participation date for an experience can be later than this.

If an Experience has not been booked and taken by the Experience Date shown, that experience will cease to be valid.

You can. Simply use the drop down menu on the product page titled ‘Number of People’ to purchase more than one place. If you would like to book for more than 5 people please get in touch with our Customer Service Team, who will be happy to help.

Yes. Experience Vouchers are flexible and can be used to book any other experience available on our website. There will be no charge for swopping your Experience, however if the purchase price of your desired Experience is higher in price than the purchase price of your original voucher, you will be required to pay the balance. If it is price lower in price, the difference will be held as credit to use against any future purchase.

Credit can be used until the original expiry date of the voucher and is non-refundable.

To amend your experience you’ll need to get in touch with our Customer Service Team - there is no way to do this online at present.

Booking is simple and can be completed online. Visit this page to be directed to the most appropriate route for your voucher type.

Don’t forget. Even though you have provided the unique code when booking online, you should bring your physical Experience Voucher or your booking event confirmation. including QR code. Electronic copies are acceptable.

In some instances, yes. If you wish to change your booking in any way we will try to assist with your request, but we cannot guarantee that changes can be made. Should you be unable to attend your booked date/time for your experience, we require a minimum of 7 days' notice, should you wish to avoid any re-booking fees.

If your booking includes afternoon tea this is non-transferable within 14 days of the booking date/time. Our standard re-booking fee is £25/pp for the masterclass and £35/pp for afternoon tea. Please note that this policy applies for injury and illness, including COVID.

We can not offer refunds on experiences if you are simply no longer able to attend.

If you have booked directly with Perfume Stylist, please refer to their cancellation policy 

You can. You can extend your Experience Voucher for 6 months from the date of expiry. This costs just £35/pp (including VAT). To extend your Experience Voucher, simply get in touch with your full name and voucher number including the expiry date for us to be able to process this.

Absolutely. Simply book them a place (add an extra person) and pay at the checkout while booking your preferred experience date. Both types of bookings (using experience vouchers and direct bookings) are always subject to availability.

Yes. If your Experience Voucher is intended for use by a person under the age of 16 they will need to be accompanied by a full paying adult. This is due to limited availability at the event itself, spaces are limited.

Yes, if booked with a local stylist. If you are attending one of our flagship classes you will have received a booking confirmation with a QR code. Please bring an electronic or printed copy of this with you to show our stylist so your ticket can be checked and you can enter the event. Please note receipt of a QR code does not guarantee entry.

Yes. Although this is rare. There may be occasions when, due to unforeseen circumstances, The Perfume Studio may be forced to cancel a public fragrance class or private fragrance event. These include, but are not limited to inclement weather such as snow or flooding. Venue safety or supplier concerns that lead to us being concerned for our guest's safety. The outbreak of a contagious disease that poses a health risk. Please refer to our Emergency Cancellation Policy for complete details.

In the case of an emergency cancellation, we will attempt to contact the guests on the next working day in order to establish next steps, which may include alternative locations, dates and times for class to be completed. Please refer to our Emergency Cancellation Policy for complete details.

If you are unhappy with any aspect of your experience, please bring it to the attention of your Perfume Stylist at the venue as soon as possible, so that they may allay any concerns or upset. In general, we consider it unreasonable if you take no action during an event – our Perfume Stylists are always happy to assist. If your concern is not resolved on the day, please get in touch within 14 days of your Experience date stating; your voucher or booking reference, participant and venue details (and Perfume Stylist details), and we will be happy to investigate further.